Innovairre – WE HELP PEOPLE WHO HELP PEOPLE 

We make great things happen for some of the world’s most vibrant organizations. We are the worldwide leader in non-profit fundraising. The company serves more than 500 marketing agencies, non-profit organizations, and commercial clients, with 4000 employees working across five different continents and 28 countries around the world. Our direct marketing services deliver results utilizing our in-house production, design capabilities, data and digital expertise, and fully integrated approach producing timely and cost-efficient direct mail packages for our worldwide clients.

Job Summary

We are looking for an entry level IT Systems Support Specialist who is passionate about supporting systems, helping others, and wanting to grow! If you are looking for a position where you take ownership, wear multiple hats, and provide support to several different end users… we have the position for you!

Our ideal candidate is eager to learn about supporting various computer systems in a fast-paced environment, works well in teams, and can interact effectively with end users. Basic computer troubleshooting skills and strong organizational skills are preferred. Candidates will be exposed to a variety of exciting enterprise technologies and will be able to learn most tasks on the job. As our IT Systems Support Specialist, you will be an integral part of our Information Technology team responsible for keeping systems up and running in our facility.

Job duties:

• Installs, configures, and maintains enterprise server/network technologies, firewalls, desktops, laptops, and associated applications.

• Secures and ensures end user accounts and associated security, monitor backups, and regularly test file restorations to ensure data protection.

• Provides first-level technical support to end users, responding directly to requests and inquiries.

• Maintains accurate inventory levels of equipment and materials.

• Participates in remote support, including support for remote offices, as required.

• Deploys and troubleshoots end user workstation and peripheral technologies.

Knowledge, Skills, & Abilities:

• Competent in building and maintaining PCs, Windows 10/11 operating systems, hardware and software.

• Strong communication and organizational skills.

• Willingness to grow and learn enterprise technologies.

Qualified candidates must have experience with the following:

• Possessing 3-5 years of Windows and Mac desktop and end user support experience in a Helpdesk role.

• Proficient in adding/maintaining user accounts in Active Directory.

• Basic knowledge of enterprise backup solutions, VoIP phone systems, printers, or digital security systems is advantageous.

• Previous exposure to manufacturing or a 24/7 environment is beneficial.

• While a college degree is preferred, it's not a mandatory requirement.

• Be prepared to discuss your experience in detail.

Innovairre is an equal opportunity employer.

Innovairre recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex (including pregnancy and gender identity), sexual orientation, transgender status, disability, age, family or marital status, genetic information, military or veteran status, and other protected status as required by applicable law.

At Innovairre, we have a clear vision: to foster and maintain a supportive and cooperative workplace that celebrates uniqueness and advances equity. We pride ourselves on helping people help people, and we know our company runs on the hard work and dedication of our passionate and creative employees. Diversity, Equity, and Inclusion is more than a commitment at Innovairre—it is in everything that we do.